AC367 — Privacy Policy

1 Introduction

Ac367 (ac367.win) is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility. This Privacy Policy explains what information ac367 collects from you, why we collect it, and how we keep it secure.

By using the ac367 website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the platform. If you have any questions, our support team is always ready to help.

Ac367 always operates with full transparency. We want you to know exactly how your information is being used. Our goal is to earn your trust and stand by you every step of the way.

2 What information we collect

Ac367 may collect the following types of information from you. Every piece of data we collect has a specific purpose, and nothing beyond what is necessary is ever requested.

Ac367 never stores your password in plain text. Passwords are stored as encrypted hashes that cannot be reversed or recovered.

3 How we use your information

Ac367 uses your information for specific, legitimate purposes only. We commit to using your data solely for the following:

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and technical support.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To enhance your gaming experience based on your preferences.
• To send promotions and bonus offers (with your consent only).
• To fulfill legal obligations.
• To ensure the security and performance of the platform.

4 Sharing Data with Third Parties

Ac367 does not sell your personal information and does not generally share it with third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: Minimum necessary data is shared with payment partners such as Mobile Banking, Nagad, and Rocket to process transactions.
• Technology Provider: Our technology partners may access limited data to operate the platform, but they are not permitted to use it for any other purpose.
• Law enforcement agencies: Information may be disclosed to courts or government authorities when required by law.
• Fraud Prevention: Data may be shared with regulatory authorities in connection with money laundering or fraud investigations.

All third parties with whom data is shared are contractually bound to uphold ac367's privacy standards. Their security practices are reviewed on a regular basis.

5 Cookie Policy

The ac367 website and app use cookies and similar technologies. Cookies are small data files stored in your browser. ac367 uses the following types of cookies:

• Essential cookies: Used to maintain login sessions and run core platform functions. The site cannot operate properly without these.
• Functional cookies: Helps remember your preferences such as language selection and theme.
• Analytics Cookies: Used to analyze site usage and improve your experience. These cookies do not identify you personally.
• Security Cookies: Used to detect fraudulent activity and protect your account.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Protection Measures

Ac367 uses industry-standard technology and processes to protect your information. The core components of our security framework are:

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Two-Factor Authentication (2FA) — an extra layer of security for your account.
• Firewall and intrusion detection system — to block unauthorised access.
• Regular security audits — conducted by independent third-party experts.
• Strict data protection training and access controls for all staff.
• Encrypted database — stored data is not directly readable.
• 24/7 security monitoring — any unusual activity is detected immediately.

No digital system is completely secure, however. Keep your password strong and never share it with anyone. Your cooperation helps us maintain a safer platform.

7 Your Data Rights

You have full control over your personal information at ac367. You may exercise any of the following rights at any time:

• Right to Access: You may request to know what information ac367 holds about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request that your data be deleted in certain circumstances.
• Right to Restrict Processing: In some cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request your information in a machine-readable format.
• Right to object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. ac367 typically responds to such requests within 30 business days. In some cases, certain information may need to be retained due to legal obligations.

8 Data Retention Period

Ac367 retains your information only for as long as necessary — no longer. Retention periods depend on the type of data and the purpose it was collected for:

• Account information: For as long as the account remains active, and up to 5 years after account closure.
• Financial transactions: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years after verification, in accordance with regulatory requirements.
• Support chat log: Up to 2 years after the issue is resolved.
• Cookie and analytics data: Automatically deleted after 13 months.

After the retention period, data is securely deleted or anonymised so that you can no longer be identified.

9 Protection of Minors' Data

Ac367 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, the following steps will be taken:

• The account will be closed immediately.
• All collected data will be securely deleted.
• A parent or guardian will be notified where applicable.

Parents are encouraged to monitor their children's internet activity and ensure they do not access adult platforms such as ac367.

10 Policy Changes

Ac367 may update this Privacy Policy from time to time. Changes may arise due to business updates, new technologies, or legal requirements. When updates are made, we will notify you in the following ways:

• The updated policy will be published on the website, and the "Last Updated" date at the top of the page will reflect the change.
• For significant changes, a notification may be sent to your registered mobile number or email address.
• Continued use of the platform after any changes indicates your acceptance of the updated policy.
• If you do not agree to the updated policy, you may contact support to request account closure.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy. ac367 is committed to communicating all changes transparently.

11 Contact & Complaints

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the live chat button in the bottom right corner of the website.
• Support hours: 24 hours a day, 7 days a week.

Ac367 aims to respond within 24–48 hours. We take all privacy-related concerns seriously and work to resolve them as quickly as possible.